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    Use-case library
    Risk, Controls & Compliance · Microsoft Copilot

    Automate financial query management

    A Copilot Studio agent answers common finance questions and logs them for quality control.

    Retrieval-grounded assistantAutonomy: SuggestCost-to-ServeSpeedExtend effortCFO
    What changed

    A custom agent answers employee finance questions from a knowledge base, gathers feedback, and escalates complex issues — reducing the team's query workload.

    How it's built

    Retrieval-grounded assistant (rung 3 of 6). Fetch your evidence, then answer. Fixed path, read-only.

    Not an agent: the sequence of steps is fixed in advance, so the whole path can be tested end to end.

    Autonomy: T0 · Suggest
    Surfaces information, ranks, or recommends. Changes nothing. Human role: does all the work; may ignore the system entirely.
    How it is governed
    Cite-or-abstain. Source freshness and access controls inherited from the corpus.
    What the certification exams call this
    • Anthropic (Claude Certified Architect – Foundations (CCAR-F))The augmented LLM: a model with retrieval. source
    • OpenAI (OpenAI agent guidance (Agents SDK, Codex, OpenAI Academy))Data tools that retrieve the context the answer needs. source
    • Google Cloud (Generative AI Leader)Grounding in first-party enterprise data; retrieval-augmented generation (exam §3.3). source
    • Microsoft (AI-901 (Azure AI Fundamentals) and AB-100 (Agentic AI Business Solutions Architect))Knowledge sources and grounding data for Copilot Studio agents (AB-100). source

    How Koko classifies AI · the full ladder is taught in AI & Agentic Delivery Foundations.

    Try it

    Illustrative demo

    Worked example of "Automate financial query management" on synthetic data — edit the inputs to tailor it. Edit the inputs to tailor the output — it's baked synthetic data, so nothing leaves your browser until you run it live.

    Synthetic demo company (a ~$5B high-growth US AI SaaS) — swap in any name to tailor the output.

    What this run should concentrate on.

    Copilot surfaces used
    Copilot StudioAI Agent + SharePointCopilot Chat