AI Use Cases
Finance-first Koko playbooks + Microsoft Copilot scenarios across every function
How we classify AI: what it is built from, and what it may do alone
- 0 · Rules & automation (0 use cases)The rule is stable, written down, and someone owns it. High volume, low variance, clear inputs.
- 1 · Predictive ML (2 use cases)You need a number or a class from patterns in your own data: risk of late payment, attrition risk, spend anomaly.
- 2 · Single model call (16 use cases)Bounded language work with no lookup and no follow-up: draft, extract fields, classify, translate, summarize.
- 3 · Retrieval-grounded assistant (23 use cases)The answer exists in your documents and the user needs it grounded and cited. Read-only.
- 4 · LLM workflow (13 use cases)The sequence of steps is knowable in advance and a human can write it down, but individual steps need language judgment.
- 5 · Bounded single agent (5 use cases)The path is genuinely not knowable in advance, the evidence is unstructured, and judgment is required to decide what to look at next.
- 6 · Multi-agent system (0 use cases)Genuinely separate goals, owners or trust domains — most often when the counterparty is a different organization.
Not a maturity model: a use case sits on the lowest rung that does the job. Rungs 0 to 4 follow steps a person wrote down; from rung 5 the model chooses part of the sequence.
- T0 · Suggest Surfaces information, ranks, or recommends. Changes nothing.
- T1 · Draft Produces a complete output for a human to review and release.
- T2 · Act on exception Acts unattended on the confident majority; routes the rest to a human.
- T3 · Act and notify Acts within limits and reports afterwards. Reversible actions only.
- T4 · Act autonomously Acts within an explicit envelope with no per-case notification.
- Arithmetic, matching on keys, thresholds, postings, schedules: Rules. A language model never does the math; it writes the code, or reads the result.
- A score or forecast from patterns in your own history: Predictive ML, validated and monitored for drift.
- Reading, drafting, extracting, summarizing or classifying language: Generative AI, with a human reading the output before it counts.
- The answer lives in your documents: Retrieval first, then generate. Cite the source or abstain.
- The steps are known in advance, even if several use a model: A workflow (rung 4). Testable end to end.
- The next step genuinely cannot be known until the work is under way: An agent (rung 5), with tool limits, loop limits and an authority matrix.
Anthropic: Claude Certified Architect – Foundations (CCAR-F) · OpenAI: OpenAI agent guidance (Agents SDK, Codex, OpenAI Academy) · Google Cloud: Generative AI Leader · Microsoft: AI-901 (Azure AI Fundamentals) and AB-100 (Agentic AI Business Solutions Architect).
Microsoft calls any Copilot Studio bot an agent, including prompt-and-response agents that sit at rung 2 or 3, and Google's ADK calls its fixed-order orchestrators “workflow agents” (rung 4). Koko Knows follows the line Anthropic and OpenAI draw: a system is an agent only when the model chooses part of the sequence at runtime, which is rung 5 and above. Anthropic lists orchestrator-workers among its workflows; because the orchestrator picks the subtasks at runtime, Koko files it at rung 5.
Flux Analysis & Variance Narratives
Draft traceable explanations for every material P&L and balance-sheet swing at close.
Account Reconciliation Triage
Auto-match the clean reconciliations and route only the genuine breaks to humans.
Close Command Center
Track the close checklist across entities and surface blockers by exception.
Cash Flow Forecasting (multi-horizon)
Roll expected L2C and S2P flows into a liquidity forecast by horizon.
Collections Prioritization & Dunning
Score overdue accounts and propose outreach to compress DSO.
Dispute / Deduction Resolution
Triage and validate AR disputes that drive write-offs.
Cash Application
Match incoming payments to open invoices straight-through.
Touchless AP & Invoice Matching
2/3-way match supplier invoices and auto-route only the exceptions.
Contract & Clause Extraction
Pull obligations, terms and price conditions from contracts into structured fields.
Audit Evidence Assembly (ICFR/SOX)
Auto-collect and map control evidence to objectives for audit-readiness.
Driver-Based Re-Forecast
Refresh the forecast from actuals and driver assumptions, with the changes explained.
Scenario & Stress Testing
Generate downside scenarios across revenue, rates, FX and working capital.
Board Reporting Pack
Draft the CFO narrative and board slides from approved data.
Tax Research Brief
Assemble a cited tax-position brief from authoritative sources.
Tax Provision Support
Draft provision workpapers and reconcile book-to-tax differences.
Payment Fraud & Anomaly Detection
Score outgoing payments for fraud and anomaly before they release.
Finance Policy Assistant
Answer 'what's allowed?' from approved policies with citations.
Generate project status reports
Keep stakeholders informed with clear, consistent status updates assembled from your raw notes.
Analyze patterns in user feedback
Extract themes, sentiment, and priorities from a pile of customer comments and survey responses.
Package your brand guidelines in a skill
Create a reusable Claude skill that applies your brand voice and standards to every draft.
Build a battle card library
Create competitive battle cards that help your team handle objections and win deals.
Prepare for sales deals
Research prospects and organize your talking points before an important meeting.
Create sales reports
Turn raw pipeline data into a clear, actionable report leadership can act on.
Analyze campaign performance
Extract insights from campaign metrics to inform your next move.
Adapt content across platforms
Efficiently repurpose one piece of content for different channels and audiences.
Build financial models
Create and refine financial projections — driver logic, assumptions, and sensitivities.
Draft investment memos
Structure and write an investment analysis — thesis, risks, returns — more efficiently.
Understand and extend an inherited spreadsheet
Decode a complex spreadsheet you didn't build — then safely add new functionality.
Create new hire onboarding guides
Develop comprehensive onboarding materials tailored to each role.
Track discovery timelines and analyze patterns
Organize a case timeline from documents and surface the patterns that matter.
Plan your literature review
Organize your approach to reviewing academic sources before you start reading.
Verify statistics from raw data
Double-check calculations and statistical analyses against the underlying data.
Reconcile financial data to accelerate period closing
Use Copilot for Finance in Excel to reconcile accounts across customers and suppliers and produce a discrepancy report.
Analyze business performance
Streamline budget-vs-actual variance analysis and report findings with Copilot.
Analyze cashflow variances
Analyze cashflow patterns across a rolling average to understand seasonality and surface major variances.
Intelligent sales forecasting
Cleanse historical sales data and forecast annual sales using the Excel Analyst agent.
Contract review
Catch up on a contract's requests, extract key terms, and align stakeholders on recommendations.
Collections coordination
Surface outstanding invoices from the ERP and streamline customer collections communications.
Accounting document evaluation
Track regulatory changes and update accounting standards documentation with Copilot.
Build a business case
Assemble a project brief and financials to support an investment decision.
Automate financial query management
A Copilot Studio agent answers common finance questions and logs them for quality control.
Finance Q&A agent
A Copilot Studio agent resolves finance queries against ERP and policy data with compliance alignment.
Improve onboarding and development
Draft policies, learning materials, and onboarding plans to reduce time-to-productivity.
Streamline benefits and compensation
Research and model benefits/compensation changes, then collaborate and communicate decisions.
Deliver insights to managers
Help HR give managers feedback on team performance and share best practices.
Accelerate customer research and sales preparation
Research accounts, ideate, and draft outreach to improve customer interactions.
Respond to an RFP
Increase the team's capacity to generate high-quality proposals in response to RFPs.
Improve customer meetings
Prepare for, run, and follow up customer meetings to close more deals.
IT support agent
Automate ticket intake, triage, and communication with an AI-powered support agent.
General IT prompts
Assist IT professionals with coding, research, and documentation via Copilot Chat.
Update technology strategy
Research, draft, and refine the technology strategy document with Copilot.
Plan and develop a campaign
Plan and develop campaign content, then adapt messaging from engagement feedback.
Track campaign performance
Analyze campaign engagement data and surface what to adjust.
Resolve customer cases faster
Lower resolution times and lift quality by helping agents find and apply answers.
Customer self-service agent
Deflect routine inquiries with a Copilot Studio self-service agent.
Streamline internal processes
Automate and streamline internal operational processes to cut cost and risk.
Operational reporting and insights
Pull operational data together and generate reports and insights faster.
Quicker contract review
Speed contract reviews by identifying requests, summarizing details, and aiding collaboration.
Legal strategy development
Aggregate case history and suggest strategies for moving forward.
CFO Peer Benchmarks
Margins, FCF conversion, ROIC, and the working-capital cycle (DSO/DPO/DIO/CCC), percentile-ranked against sector peers.
Executive Briefing
Assemble a company-specific, persona-framed executive deck from the site's own intelligence.
Ask KokoAI about enterprise AI use cases
Cited answers across news, vendors & capabilities.